CEU Catalog

A major obstacle to accurately assessing and processing ambulance claims is getting the information we need from facilities. This session will discuss strategies to improve the “flow of information” and outline examples of the good, bad, and the “nonresponsive” information that EMS agencies get from their partner facilities. We will also address specific documentation that you can obtain from those facilities to help support claims for payment for the valuable services that you provide to the facility’s patients.

$40.00

Documentation expectations for refusals, treatment-in-place, alternative destinations and other non-transport situations.

$30.00

Most EMS agencies have a robust Quality Improvement (QI) process.  And some agencies have good compliance programs in place.  But we’ve found that most EMS agencies haven’t effectively closed the loop between QI and compliance.  This session will explore the importance of connecting your compliance activities to your QI program, and how you can make compliance an integral part of everyone’s job.  We’ll tell you how to implement critical Compliance Performance Indicators into your agency’s QI program and make it focus on more than clinical care alone. 

$60.00

How are compliance concerns reported and handled effectively within your organization and how to improve your compliance efforts using the folks already in your organization.

$30.00

The good news is that fewer patient accounts are self-pay.  But the bad news is that many commercial payers send payment directly to the patient, and your billers are left chasing down the patient for your agency’s money.  And with increasing deductibles and copayments under the ACA, patient balances can’t be neglected.  This session will review ten effective strategies for collecting unpaid balances within the law – and help your agency avoid taking a hit on those “tough” accounts.

$40.00

Mistakes happen that can lead you down the road to an investigation, audit, or false claims act lawsuit. After years of accumulated experience from across the country, we’ve identified the “top 10” mistakes that we see – from billers and practitioners - that can easily be identified and avoided. Left undetected, these mistakes can lead to serious legal trouble. We’ll provide concrete strategies for eliminating each of these mistakes which will help streamline your operation.

$50.00

Real life scenarios are presented to help you understand the rules and regulations of HIPAA.

$40.00

What happens when you’re faced with inconsistent documentation?  What do you do when the dispatch documentation says one thing, the PCR says something else, and the PCS or facility records say something entirely different?  Conflicts in documentation can have many root causes, and we’ll explore those, and give you workable strategies for dealing with discord in the multiple sources of documentation you need in the billing process.

$60.00

A potpourri session of questions we have received to address some of the common issues surrounding HIPAA. 

$30.00

This lesson covers the Medicare regulations that provide extensive detail on how providers are required to detect, report and return Part B overpayments within 60 days of being identified.  

$85.00

Compliance adventures for your organization.  What you do affects many aspects of the organziation.  What will your adventure be?

$40.00

What can make the difference between an ALS2 claim and an ALS1 claim?  Your agency’s clinical protocols.  Did you know that your system’s protocols can also affect the difference between what is considered ALS and BLS?  And local protocols can also determine what procedures are beyond the scope of a paramedic for proper coding of Specialty Care Transports (SCTs) under Medicare rules.  This session will offer a detailed look at the interaction between clinical protocols and proper billing – and help you make the most of these often-confusing principles.

$30.00

Why audits and investigations are scarier than lawsuits.  What is the difference between lawsuits and audits.

$40.00

This session will review the five biggest compliance mistakes we’ve seen in many fire-based and public-sector EMS agencies across the United States.

$40.00

Not eligible for CAC mandatory or elective credit.

This lesson includes all of the HIPAA and privacy changes and new information for 2026. 

Not eligible for CAC mandatory or elective credit.

$110.00

Words are easy to take out of proper context and can be interpreted in different ways.  This session will help you to think like a lawyer.

$40.00

Though Medicare still, for the most part, only reimburses for ambulance transports, many EMS agencies charge patients and other payers for non-transport services.  This may include “treat and release” services or fees for on-scene care, community paramedicine or Mobile Integrated Healthcare services, transports of flight crews and a host of other non-traditional services.  This session will help you understand the legal landscape for billing these non-transport services, and help you maximize the revenue to which your agency may be entitled.

$40.00

From a recent false claims victory case.  When is a claim false?  Intentional fraud, deliberate indifference or reckless disregard for the truth and specific intent.

$40.00

In this session, you’ll learn why the EMS industry is at a much greater risk for data theft and you’ll learn ways that hackers and your own employees could be exploiting your data.  Discover the tools you need to prevent your information from being stolen. 

$30.00

Understanding what efficiency is….and is not.  Identify six key roadbloacks to improved efficiency in your billing office.  Provide action steps to improve efficiency.

$40.00